Privacy Policy

Introduction

This Privacy Policy describes how Hazesoft Technology Private Limited and its affiliates (collectively referred to as “Hazesoft Technology Private Limited”, “we”, “our”, or “us”) collect, use, share, protect, or otherwise process your personal information/data through our website https://hazesoftshop.in/ (hereinafter referred to as the “Platform”).

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product or service under this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and any applicable service/product terms and conditions. You further agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

1. Collection of Information

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. The types of information we may collect include, but are not limited to:

  • Personal Identification Data: Name, date of birth, address, contact number, and email address.

  • Account & Transactional Data: Purchase details, payment information, and billing/shipping details.

  • Sensitive Data (with consent): Bank account, credit/debit card, or other payment instrument details, and biometric identifiers (where applicable).

  • Technical Data: IP address, browser type, device information, and browsing behavior.

We may also collect aggregated, non-personal data for analytics and improvement of services.

If you receive any communication (email, SMS, or call) claiming to be from Hazesoft Technology Private Limited asking for confidential information like card PINs, OTPs, or passwords, do not share such information. Report such incidents immediately to the appropriate law enforcement authority.

2. Use of Information

We use your personal data to provide, improve, and personalize our services. This includes:

  • Processing transactions and fulfilling your orders.

  • Communicating about orders, support, and updates.

  • Enhancing user experience and developing new features.

  • Detecting and preventing fraud or unauthorized activity.

  • Conducting internal analytics, marketing, and research.

  • Complying with legal obligations and enforcing our Terms.

If we use your data for marketing, you will always have the option to opt out of such communications.

3. Sharing of Information

We may share your personal data with:

  • Internal entities — our subsidiaries, affiliates, and group companies for providing you integrated services.

  • Third-party partners — logistics, delivery, payment processors, and service providers who assist in operating the Platform.

  • Government or law enforcement authorities — when required by law or in good faith to protect our legal rights or prevent harm.

We are not responsible for the privacy practices of third-party sites or platforms linked from our Platform. Please review their respective privacy policies before sharing any data.

4. Security Measures

We adopt reasonable technical and organizational security measures to protect your personal data from unauthorized access, disclosure, or misuse.

While we strive to use commercially acceptable means to protect your information, transmission over the internet is not fully secure. By using our Platform, you acknowledge and accept the inherent risks associated with online data transmission.

You are solely responsible for maintaining the confidentiality of your login credentials.

5. Data Retention and Deletion

You may request deletion of your account anytime via the Platform settings or by contacting us directly.

We retain your personal data only for as long as necessary for the purpose it was collected or as required by applicable law. After such period, your data will be securely deleted or anonymized.

At https://hazesoftshop.in/, we follow this retention practice:

  • Active Accounts: Data is stored for the duration of your account usage.

  • Inactive Accounts: Data is retained for up to 1 year after last activity, unless longer retention is required by law.

  • Legal/Compliance Records: Transaction or tax-related records may be stored for statutory periods.

6. Your Rights

You have the right to:

  • Access, review, and correct your personal data.

  • Withdraw consent for specific uses of your data (prospectively).

  • Request account deletion or data portability (where applicable).

All such requests can be submitted via the contact information below, and we may verify your identity before processing them.

7. Consent

By using our Platform or providing your information, you consent to the collection, use, and processing of your personal data in accordance with this Privacy Policy.

You may withdraw your consent by writing to the Grievance Officer at the contact provided below. Please mention “Withdrawal of consent for processing personal data” in your email subject.

Please note that withdrawal of consent will not affect prior data processing and may limit your access to certain services.

8. Updates to This Policy

We may modify this Privacy Policy periodically to comply with updated laws or business practices. Updates will be posted on this page, and where legally required, you will be notified through appropriate means.

9. Grievance Officer

In accordance with the Information Technology Act, 2000 and applicable rules, the Grievance Officer for Hazesoft Technology Private Limited is as follows:

Name of the Office: Hazesoft Technology Private Limited
Designation: Ankit Kumar (DIN)
Address: D-22, Govind Vihar-D, Jhotwara, Jaipur – 302012, Rajasthan, India
📞 +91 8660975635
✉️ hazesoft75635@gmail.com
🕘 Working Hours: Monday – Friday (9:00 AM – 6:00 PM)